Frequently asked questions
Fitment, shipping, returns and trade accounts. If what you need is not answered below, call 877-813-2121 or email bumperandbodyparts@gmail.com and a person will get back to you the same business day.
Questions we get asked
How do I know a part will fit my vehicle?
Every part in the catalog is mapped to exact year, make, model and trim combinations rather than sold as a universal fit. Add your vehicle at the top of any page and the listings filter down to the parts confirmed for it.
Product pages also carry interchange and OEM part numbers where we have them, so you can cross-check against the part you are taking off before you order.
Are these OEM parts?
No. Everything we sell is new aftermarket, built to replace the original part and to bolt to the same mounting points. We list OEM and interchange numbers so you can confirm you are looking at the right part, but the part itself is not an OEM item and does not carry a manufacturer badge.
Are any of the parts used or salvage?
No. Every part is new. We do not sell used, salvage or pulled parts.
Do parts arrive painted?
Most exterior parts arrive in primer or in a standard black finish and are meant to be painted to match your vehicle. Where a part needs paint, or where a finish may not match a particular model year, the product page says so.
Worth budgeting for paint and body labor when you are pricing the repair.
How much is shipping?
Free, on every order, to the 48 contiguous states. There is no minimum and no account needed. If you want it sooner, Express is available at checkout for $15.
We do not ship to Alaska, Hawaii, Puerto Rico, the other US territories or APO and FPO addresses, so those will not be accepted at checkout. Outside the United States we do not ship at all.
How fast will my order ship?
Parcel orders leave in 1 to 2 business days by FedEx Ground or USPS. Oversized parts move by freight truck and usually take 3 to 6 business days.
Why do some parts ship by freight?
Bumper covers, hoods, doors and other large panels are too big for parcel carriers, so they travel by freight truck. Freight deliveries need a commercial address with a working phone number so the carrier can arrange a drop-off. Product pages flag freight items before you buy.
Do you deliver to PO boxes?
No. Our carriers need a street address, and freight items additionally need a commercial address. We also cannot deliver to APO or FPO military addresses.
Can I pick the part up instead of having it shipped?
Yes, if you are near Houston. We are at 13518 W Belfort Ave, Ste 200, Sugar Land, TX 77498, open Monday to Friday 8am to 5pm and Saturday 10am to 3pm.
Pickup costs less than the shipped price. Choose pickup in the cart and we confirm the price and a collection time by phone before you pay.
What is your return policy?
30 days from delivery, on unused parts in their original packaging. Return shipping is the buyer’s responsibility and shipping costs are not refunded.
Parts that have been painted, drilled, modified or installed cannot be returned, which is why it is worth test-fitting before any bodywork starts. Full terms are on our returns policy page.
My part arrived damaged. What should I do?
Photograph the packaging and the damage before anything else, then contact us the same day on 877-813-2121 or at bumperandbodyparts@gmail.com.
Freight damage has to be reported quickly. If you can see damage while the truck is still there, note it on the delivery paperwork before you sign.
Left, right, driver, passenger. Which one do I need?
Sides are always given as you sit in the driver seat looking forward. On US vehicles left is the driver side and right is the passenger side.
Parts for a single side state which side in the title. Listings that cover both sides, or that are sold as a pair or a set, say so.
Do I need an account to order?
No. There is no account requirement and no minimum order. You can check out as a guest.
What payment methods do you take?
All major credit and debit cards, plus Shop Pay and whichever express wallet your browser or phone offers at checkout.
Do you work with body shops and fleets?
Yes. We open trade accounts with Net-30 terms after a first paid order, and the order cutoff for same-day dispatch is 3:00pm CT.
Apply on the trade and fleet accounts page, or call 877-813-2121.
What if you do not list the part I need?
Call 877-813-2121 or email the year, make, model and trim, plus the OEM number if you have it. We stock around 2,000 parts and can often source something that is not on the site.
Still not sure?
Send us the vehicle and the part. We reply the same business day.